Cơ Hội Nghề Nghiệp Tại CIS Customer Service Officer - Internship

Đăng lúc: Thứ hai - 22/11/2021 21:01 - Người đăng bài viết: admin
Cơ Hội Nghề Nghiệp Tại CIS Customer Service Officer - Internship

Cơ Hội Nghề Nghiệp Tại CIS Customer Service Officer - Internship

I. JOB DESCRIPTION

∙ Initiating school programs with potential customers over the phone.

∙ Asking questions to engage parents and keep the conversation going.

∙ Answering parents' questions on the school program basically.

∙ Following the standard calling scripts that are provided.

∙ Listening to the parents' needs to generate the acceptance of invitation to the school events.

∙ Providing information to parents (website, introduction email about the schools belonged to CISS system).

∙ Direct prospects and leads to the admission team.

∙ Updating customer details on the school systems as guided.

∙ Assisting in resolving current parents’ complaints/survey feedback if any.

∙ Maintaining a friendly, professional tone at all times.

∙ Closely working & keeping the latest updates to Admission team.

∙ Keeping a record of calls and relevant details.

∙ Preparing daily, weekly and monthly reports on the bookings/appointments to Admission Manager.

II. JOB REQUIREMENTS

∙ Internship from university request or bachelor's degree.

∙ Fluent in English or Korean language is a plus

∙ Impressive and friendly tone.

∙ Good communication skills.

∙ The patience and ability to engage customers in conversation.

∙ Working knowledge of relevant computer software.

∙ Team working spirit

Please send your updated CV + Cover letter to the email address:  jobapplication@admin.cis.edu.vn


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